Hygge Life Travel Privacy Policy
Hygge Life Travel is committed to protecting your privacy in accordance with the highest consumer protection standards.
Our Privacy Policy is designed with you in mind, and it is integral that you have a comprehensive understanding of our Personal Information collection and usage practices, as well as full confidence that ultimately, you have control of your Personal Information provided to Hygge Life Travel. For the purposes of this Privacy Policy, “Personal Information” shall mean any information that can be linked to a specific individual including without limitation, information such as name, address, telephone number, e-mail address and credit card number.
By using our Website and/or making Bookings, you are deemed to have read, acknowledged and accepted all the provisions stated herein this Privacy Policy, including any changes that we may make from time to time.
In summary, while you should read each provision in this Privacy Policy, you note that by using our Website and/or making Bookings:
You agree that if you disclose your Personal Information to us, we may create a database record about you;
If you register on our Website, make Bookings, download any materials or conduct any other transaction, you agree for us to collect any Personal Information necessary to provide you with the service you have requested, and you agree that such Personal Information may be disclosed to service partners (who may be third parties) for those purposes;
You agree for us to use cookies on your browser (unless you remove them);
You agree that we can contact you with information about products and services which may be of interest to you (unless you have stated you do not wish to receive these communications); and
Your continued use of our Website and/or by continually making Bookings indicates your agreement with any future changes in this Privacy Policy.
What information is collected and how do we use it?
New Member Registration
When you register as a member with Hygge Life Travel on our Website or during the Bookings process, you will be asked to create a login name and password, as well as to provide your contact information, such as your name, title, email address, language preference, country of residence, and travel interests. You are also given the option to opt-in or opt-out (as the case may be) to or from receiving periodical updates and/or newsletters from Hygge Life Travel informing you of the latest news and deals.
b. Why do we collect it?
We collect the above information for the following purposes:
To identify you when you use our Website or when you make Bookings in order to enjoy a customized and personalized experience.
As a security measure, to send you an email confirming your membership registration.
To allow us to process and complete your travel reservations and purchases.
To send you email confirmations for your reservations and purchases on Hygge Life Travel.
For our customer service agents to contact you when necessary.
To send you our optional periodical updates and/or newsletters, if you have signed up for them.
To send you information about products and services; which may be of interest to you.
Existing Member Travel Profile
After registering as a member with Hygge Life Travel on our Website or during the Bookings process, you are given the option to create a travel profile with your name and email address and to provide Hygge Life Travel with the following member travel profile information:
Credit card billing information, such as your credit card type, number, expiry date and billing address.
Ticket delivery information including telephone numbers and address details.
Passport information including passport number, place of passport issuance, passport issue date and passport expiration date.
Date of birth.
Travel preferences, such as preferred cities, date/time display preferences, flight seating and meal preferences, as well as others like frequent flyer numbers.
b. Why do we collect it?
With your member travel profile stored in Hygge Life Travel, you will enjoy convenience whenever you make travel reservations as you will not have to type the billing and delivery information repeatedly.
Your travel preferences will allow you to customize your experience on Hygge Life Travel, for example, in some circumstances; Hygge Life Travel will display your local currency.
To further confirm your identity.
To prevent credit card fraud.
To send you information about products and services; which may be of interest to you.
Customer Contact
You may choose to provide feedback to Hygge Life Travel, for example through email or letters. The comments in your feedback, as well as your Personal Information, if provided to Hygge Life Travel, may be kept on record.
b. Why do we collect it?
The feedback that you choose to provide is valuable in helping Hygge Life Travel make improvements to our service to you. In order to follow-up on the feedback you have chosen to provide, Hygge Life Travel may correspond with you using the Personal Information that you have provided.
Cookies
When you visit our Website as a guest or as a member, a cookie is stored onto your computer. A cookie is a small, encrypted text file containing some information about your preferences and allows your
b. Why do we collect it?
Cookies, when stored on your computer, facilitate the following:
Cookies allow us to save encrypted passwords and preferences for you so that you will not have to re-enter them the next time you visit our Website. This means you will be able to enjoy conveniences such as login without having to type your login name every time you visit Hygge Life Travel.
Hygge Life Travel will be able to make improvements to the Website and customize your Hygge Life Travel experience using statistics collected from cookies.
Other Computer Information
Session information such as IP (Internet Protocol) addresses, browser types, operating systems
b. Why do we collect it?
Session information will allow us to enhance your experience on Hygge Life Travel by allowing us to troubleshoot technical issues as well as to improve our Website usability. It is also used to help prevent fraud or unauthorized use of our Website.
Express Consent To Receive Pre-Recorded And Text Messages
When you make Bookings, we will request you to provide us with a contact telephone number.
b. Why do we collect it?
We will use your telephone number in the event that we need to inform you of changes or other matters that may affect your booking or trip, such as changes due to flight delays, inclement weather, and cancellations. We may use an automatic telephone
Who do we share your information with?
Hygge Life Travel is the owner of all the Personal Information collected on our Website or via the Bookings. We do not sell or rent any Personal Information to third parties.
While making a travel booking on our Website, you may choose the option to send your itinerary to a friend, in which case an email with your trip details, such as hotel information, is sent to the email address that you specify. Your friend’s email address is not stored and will be used solely for the purpose specified above.
We may disclose your Personal Information on occasion to third parties. Some of these third parties may be located outside your home country. For example, such countries may include, without limitation, Singapore, Malaysia, Australia, New Zealand, Hong Kong, Taiwan, Brunei and the US. The Personal Information will be protected in a manner that is consistent with this Privacy Policy. Disclosure may include without limitation, the following scenarios:
a. To successfully complete your travel reservations or purchases or otherwise implement our terms of service, your Personal Information is provided as needed to
b. When third parties have been authorised by Hygge Life Travel to perform projects such as market research surveys on our behalf or to offer you additional products and services.
c. When required by law such as to comply with a subpoena to disclose the Personal Information.
d. With your prior express consent.
e. To protect the rights and property of Hygge Life Travel.
Hygge Life Travel may share your Personal Information with third parties when you engage in certain activities on our Website that are sponsored by third parties, such as electing to receive information or communications from a third party (such as a hotel company or a tourism board for a particular destination), or electing to participate in promotions, contests, sweepstakes, games or other programs sponsored in whole or in part by a third party. Hygge Life Travel may also share your Personal Information when you respond to promotional materials from Hygge Life Travel and authorize a third party to use your Personal Information for purposes such as, for example, sending you additional promotional materials, providing you a product or service, or entering you in a contest, sweepstakes or game. We refer to all of these activities and requests as “Sponsored Activities.” When you participate in Sponsored Activities, you will either be required or requested to agree that Hygge Life Travel may send your Personal Information (such as, in some cases your mailing address or e-mail address) to the sponsor, and the sponsor may use your Personal Information in accordance with the sponsor’s privacy practices. In each case described in this section, Hygge Life Travel will only share your Personal Information after receiving your consent. You should know that when Hygge Life Travel shares your Personal Information with a third party under any circumstance described in this section, your Personal Information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by Hygge Life Travel’s Privacy Policy with respect to its use and further sharing of your Personal Information.
Links may be present on our Website which results in you leaving our Website and being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and we strongly recommend that you be aware of their respective privacy and security policies.
You should also note that the processing of Personal Information on our Website and the transmission of transaction messages relating to your travel reservations or purchases or Bookings, including your Personal Information, may involve transmissions over various networks (which may not be secure) and to various countries (including the US) and further processing and storage of data in such countries.
To effect a corporate transaction, in connection with the sale, merger, acquisition, spin-off, or other corporate reorganization of our corporation, where your Personal Information may be disclosed, shared or transferred to the new controlling entity or other such authorised third party in the regular course of business.
Opt-In and Opt-Out Policy
- While Hygge Life Travel hopes that you benefit from our product and service offers, at any time, you always have the option to opt-in or opt-out (as the case may be) to or from participating in Hygge Life Travel’s product and service offers. For example, you will be given the option to unsubscribe to newsletters by unchecking the respective box. Please allow some time for this request to be processed
- We also offer you the ability to opt-in or opt-out (as the case may be) to or from receiving information of our products and services, by accessing and changing your Personal Information or by sending an e-mail to us at info@hyggelifetravel.com. Please allow some time for this request to be processed.
- If you decide that you do not want Hygge Life Travel to use your Personal Information or to share your Personal Information with third parties, you understand and accept that this may in some cases impact on the availability of services and the quality of services that Hygge Life Travel may provide to you and may mean that the services provided to you (if possible at all) by Hygge Life Travel may not be customised for your use, may be less user-friendly and less efficient.
Accessing your Personal Information and retention of Personal Information
- You may at any time access, delete or change your Personal Information or subscribed services. You can easily access your Personal Information if you
login as a member to Hygge Life Travel or you can follow the links that may be provided within our subscription emails to you to manage your subscription preferences. Although we will take reasonable steps to keep your Personal Information accurate, complete and up-to-date, we request that you keep your Personal Informationas current as possible so that we may continue to improve our service to you. - We will only withhold your access to the Personal Information in limited circumstances where it is permitted by law, such as:
where it might be dangerous if you were to have it;
where it might prejudice an investigation currently underway;
where it relates to court proceedings and may be subject to the discovery process;
where it may relate to a commercially sensitive decision-making process; or
where other individuals’ Personal Information is contained in the same record. - You agree that Hygge Life Travel may retain your Personal Information for a period of seven (7) years from the date you last accessed your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Minors
Invite-A-Friend
Security
- Hygge Life Travel has implemented technology and security features to safeguard the privacy of your Personal Information. A secure server protects your Personal Information.
Additionally you can be assured that the information you provide to Hygge Life Travel is transmitted using Secure Socket Layer (SSL) encryption. If you become aware of any security breach, please let us know as soon as possible. - We have internal procedures in place requiring our employees and data processors to respect the confidentiality of any Personal Information held by Hygge Life Travel.
- Hygge Life Travel will endeavour to take all reasonable steps to keep secure any Personal Information which we hold about you. Your Personal Information is stored on secure servers that are protected in controlled facilities. Unfortunately, despite the aforementioned technology and security features, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the Personal Information you provide to us will be secure at all times, and we cannot be responsible for any event arising from unauthorised access to your Personal Information. Hygge Life Travel will not be held responsible for events arising from third parties gaining unauthorized access to your Personal Information
- Please note also that Hygge Life Travel may use overseas facilities to process or back up your Personal Information. As a result, we may transfer to and store your Personal Information at our overseas facilities. However, this does not change any of our commitments to safeguard your privacy in accordance with this Privacy Policy.
Keep your password safe
- You can play your part in safeguarding your Personal Information by never disclosing your login password or account information to anybody unless such person is duly authorized by you. Whenever you
login as a member on Hygge Life Travel, particularly on somebody else’s computer or on public internet terminals, you should alwayslogout at the end of your session. Your assistance will help us protect the privacy of your Personal Information. - Hygge Life Travel cannot be held responsible for lapses in security caused by
third party accesses to your Personal Information as a result of your failure to keep your Personal Information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorised use of your account by any other internet user or any other breach of security.
Contact us
Changes to the Hygge Life Travel Privacy Policy
Thank you for taking the time to understand our Privacy Policy.